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FAQ

Q: What are your payment options?
A: PayPal is the only online payment method we accept. All major credit cards are accepted through secure payment processor PAYPAL.

Q: There are only standard sizes for the costumes, can I order custom size ?
A: Yes, we can tailor make the size for you. Please choose any standard size, and write down the custom size measurements (chest, waist, hip, outside leg, height, weight; in cm & kg) in remark box in order form.

Q: How long will it take for orders to arrive?
A: It's different:
For Costumes, it will take 7-15working days to customize your costume by professional dressmaker.
For Wigs and accessories, we can ship out it in 2-7 days.
Also, it will take 20-30 days for the package travel from our office to your mailing address.

Q: How about the delivery time?
A: Estimated delivery time is between 20-30 days by Standard shipping automatically.

Q: If I find the costume doesn't fit my body size, can I send it back for another one?
A: It's really a rare case! We make the costumes according to the criteria you supply. We suppose your body size will not have a sharp change within few weeks, right?
Frankly, we offer a refund when something happens including:
1.We make a mistake. The size of your costume doesn't match the criteria you submit. Refund! No question asks.
2.Quality problem.
Be sure you supply the right information of your body size before ordering the costume. If the options of default size (S, M, X, XL…etc) cannot match you, please
1.Measure your body size
2.Choose “Custom size”
3.Submit the information.
Then we will tailor-make the costume according to your information. There is no extra fee for customized size costume.

Q: What is your tax policy?
A: Auscosplay.com has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country.

Q: Returns & Refunds.
A: We only accept refunds for accessories and wigs, costumes are unable to be returned and exchanged. Returns must be made within 14 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake.
We don't accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.

Q: How to check delivery status?
A: Once we ship your package, we will send you a delivery notification email (including tracking link & tracking number) directly.